iHello - Solutions

iHello for Law Firms

iHello is used by leading law firms across the country to improve legal services delivery and increase billable hours. Lawyers make their living by speaking. iHello allows every person in your firm to leverage the telephone - a device they already have and are comfortable using - to interact with information and documents, be more responsive to issues, collaborate with clients & colleagues and keep track of billings & expenses.

iHello can be deployed firm wide in about 30 minutes and requires no changes to your existing infrastructure or systems. There is no hardware or software to purchase and no software to be installed on individual computers

Key Features for Lawyers

With iHello, every person in your firm can access a private, toll free number from ANY PHONE, ANYWHERE in the world and use their voice to:

Read, manage and send email in real time
Instantly call any contact just by saying their name
Use voice to create time and billing records
Access calendar
Connect to voice mail (work, home and cell)
Route hard copies of email attachments and documents to any fax machine or IP printer for review and revision
Dictate memos, letters and notes and receive them in text
Receive Time & Billing reports tracking billable activities and associated expenses

iHello Benefits for your Practice

Revenue and Cost Recovery

Law firms using iHello recover billable hours and disbursable expenses that previously were lost. Many firms have invested significant capital in systems to track charge codes for calls, faxes, and copy made while in the office. But when attorneys perform these activities outside the office infrastructure, they are not reliably tracked for billing and expense disbursement purposes. iHello automatically tracks detailed information about all calls, emails, client memos and faxes sent through iHello and generates detailed Time and Billing Reports that are sent to attorneys for review. These time and billing reports ensure that billable activities become collected revenue. Once reviewed, iHello time and billing reports can be uploaded directly into your time & billing and accounting systems. Some firms using iHello have estimated that the cost recover benefits of using iHello exceed 6%-8% per attorney.

Low Cost Contingency Planning Solution

Firms need to ensure that employees have multiple contingency solutions available for accessing critical information and clients during times of business disruption (weather, disaster, transit strikes, the recent SARS scare, etc.). No matter the cause of the disruption, iHello helps ensure that every employee has the ability to continuously access applications and communicate with clients and colleagues using nothing more than any phone.

Improved Client Service

Attorneys using iHello can respond to client issues immediately, no matter where they are. No searching for phone numbers or "I am out of the office" auto replies.

International Coverage

Many of the information access solutions law firms have in place are inaccessible when attorneys travel overseas. BlackBerry and other wireless devices have limited domestic coverage only. VPN and Citrix connections are often costly, difficult to access or unavailable from outside the USA. iHello can be used from ANY PHONE, ANYWHERE in the world, providing your attorneys with an always available, cost effective international access solution. This will save your firm money and ensure that international law practices have a solution they can rely upon, no matter where their practice may take them.

Reduce Costs

iHello is a cost effective alternative to purchasing and maintaining costly laptops and devices for every person in the firm. For a fraction of the cost, your firm can use the telephones they already have to access a wide range of information and track billable hours. Although iHello will not completely replace the need for laptops and other devices for some users, it does present an economical alternative for wide scale deployment.

Because your users access iHello via a toll free number, your firm will save money on expensive data connection fees, calls from third party phones, hotels and VPN charges

Makes technology more "attorney friendly"

Attorneys already have and comfortable using the phone. iHello makes accessing critical information as easy as checking voice mail. No searching for Internet access, time wasted dialing-up or dealing with painfully slow connections. iHello is the ideal solution for both the "technology-phobic" and the "technology-junkies".

iHello Works with the Solutions you Already Use

iHello provides "out of the box" interoperability with the systems already in place at your firm. iHello is a solution that can add value to your Groupware (Microsoft Exchange & Lotus Notes), CRM (InterAction, etc.) and Time & Billing applications (Elite, CMS, Carpe Diem, etc.).

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