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iHello for Staffing and HR Services
iHello provides phone based applications to meet the unique
business needs of companies who provide staffing solutions &
human resource management services. iHello has solutions that
are utilized by both internal employees of these companies, as
well as by the temporary and permanent workforces they manage.
Key Features for Internal Employees
With iHello, internal sales and workforce management employees can access a private, toll free number
from ANY PHONE, ANYWHERE in the world and use their voice to:
- Access CRM/SFA and project management applications to manage sales & account information
- Access and manage email to remain informed of, and respond to, client and project related issues
- Instantly call any contact (colleague, customer, prospect, candidate) just by saying their name and dictate history records with details of the call
- Create time and billing records
- Access calendar and create action items for team members
- Connect to voice mail (work, home and cell)
- Route hard copies of email attachments and documents to any fax machine or IP printer for review and revision
Key Features for Placed Workers
With iHello, every worker in the field can access a private, toll free number
from ANY PHONE, ANYWHERE in the world and use their voice to:
- Create time cards for project related work (uploaded into your time & billing and accounting systems)
- Access work and assignment schedules
- Stay informed of project related issues and changes
- Instantly call any contact (manager, project lead, etc.) just by saying their name to inform them of schedule changes and other issues
iHello can be deployed company wide in about 30 minutes and requires no
changes to your existing infrastructure or systems. There is no hardware
or software to purchase and no software to be installed on individual computers.
iHello Benefits for Staffing and HR Services Companies
Reduce Costs related to timekeeping
Placed workers can now update their time information in real time from any phone.
This leads to dramatic costs savings and improved efficiency over traditional "paper and fax"
time collection methods. Placed workers will now be able to create and update time records
for projects from any phone, at the "point of service". Your company will enjoy the benefits
of reduced data entry, reduced time lag in collecting billing information from the field
and reduced costs.
Low Cost Contingency Planning Solution
Staffing and HR Services Companies need to ensure that employees have multiple
contingency solutions available for accessing critical information and clients
during times of business disruption (weather, disaster, transit strikes, the
recent SARS scare, etc.). No matter the cause of the disruption, iHello helps
ensure that every employee has the ability to continuously access applications
and communicate with clients and colleagues using nothing more than any phone.
Improved Client Service
Internal employees using iHello can respond to client and project issues immediately,
no matter where they are. No searching for phone numbers or "I am out of the office" auto replies.
Reduce Time spent on Data entry and Administrative tasks
iHello allows your internal professionals to be more productive by reducing
the amount of time they spend on administrative tasks such as entering data
into CRM systems and synchronizing/replicating. iHello also reduces the cost
and strain on your support staff by ensuring that your customer facing employees
have access to the information they need to do their job.
Measure and manage sales performance
Get daily management reports detailing every call and activity made by your team.
- Know whether you're going to meet this quarter's goals, before it's too late
- Uncover performance problems the day they start happening, so they can be corrected quickly
- Stop having to hound your sales team to submit status reports
- Inspire a competitive spirit in your account teams to boost performance
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